When you enjoy watching your favorite content creator on a website, you might face the following problem: your video cannot be played because of the horrible error code 224003 on your Chrome or Safari browser. The error is often triggered when the JW Player is loading a .wmv or .mov video without the H.264 video codec. Moreover, this issue is especially known by many Chrome users, whether it is the desktop or the mobile version. In this article, we are going to help you solve error code 224003 on your Chromebook, & Safari.

The JWPlayer, what does it do exactly?

The JW Player is made by a company that has developed a video player software for internet browsers. It is the most popular embeddable media player in the world, getting over 20 billion streams per month. The users preferred this video player because it smoothly integrates with every network and their respective ads, on top of working great with pretty much every internet browser.

Nonetheless, it is not impossible that a video file is not supported by the media player. In such case, the video loading error will show “File could not be played ”.

Top 5 best ways to fix error code 224003 on your Chromebook & Safari

Now that you know what the JWPlayer is, let’s find a way to fix your problem. We found the 5 best tricks for Chrome and Safari users to repair error code 224003, let’s begin:

Fix 1: Updating your Chrome browser (or any browser) to the latest version

It is always important to make sure that your browser has been updated to its latest version. The videos might not work well if you’re using an old version. In order to update your internet your Chrome browser, follow the steps below:

For PC users, there are 4 steps to perform in Chrome:

• Click the three-dot symbol in the top-right corner, action menu.
• Press the Update Google Chrome.
• Press the Relaunch tap after the update is finally downloaded. Chrome will automatically be upgraded to its latest version.

For Android Users, there are 3 steps perform in Chrome:

• Enter your Play Store app and press the action menu in the top-left corner.
• Check the available updates list under Updates by going to My apps & games.
• Find Chrome and press the Update button.

Fix 2: Clearing your cache and cookies

If your Chrome is already updated to its latest version but the error is still showing up, try deleting the browsing cache data:

For PC users, there are 5 steps to do in Chrome:

• Access the three-spot symbol in the top-right corner, action menu.
• Press the More tools and Clear browsing data.
• Choose the Basic button and use the drop menu close to the Time range for choosing All time.
• Find the box near the Cookies and other site data and the one close to Cached images and files. Press Clear Data for clearing your Chrome’s cookies cached files.
• Restart Chrome when the process is done and see if the problem is solved.

For Android users, there are 5 steps to do in Chrome:

• Press the action menu (top-right) corner after opening Chrome on your Android device.
• Go to Settings and then Privacy.
• Scroll down to the end and press on Clear Browsing Data.
• Choose the Basic button and set the Time Range to All-time using the drop menu. Find the box linked to Cookies and other site data and Cached images and files. Then, press Clear the data to delete them.

Fix 3: Disconnecting and reconnecting the VPN service

If you connect to the internet using a VPN service, first disconnect, and reconnect it again. Afterwards, try to play your video again to see if it works.

Fix 4: Disabling Chrome Extensions On PC

Extensions are sometimes the cause of video loading errors showing on Chrome. An easy way to find out if the extensions are the issue is to open Chrome in Incognito Mode:

• Press the action menu (top-right corner)
• Choose New Incognito Window. Incognito Mode disables all your extensions by default (unless you allow them manually).
• While in incognito mode, open the “Error loading media: File could not be played” URL. If the video is playing in Incognito Mode, it probably means that one or more extensions are obstructing the video’s playback.

Fix 5: Resetting Chrome settings to default On PC

If none of the above worked, here is the last thing you can do which is resetting your browser to its default settings:

• Enter Chrome and press the three-dot symbol in the top-right corner, action menu.
• Go to Settings and click the Advanced menu to expand the pull-down list.
• Scroll down to the end and press the Reset section. Then, you have to confirm again and wait for Chrome to reset.

After which, Chrome will be back to its default state, and the error problem should be gone for good. If the problem still persists, you will need web administrator assistance in order to fix it since the problem is probably not on your end.